Overview

At Wind the Sails, we offer a range of travel services including tailor-made journeys, luxury hotel reservations, and international air ticketing.

Because each service involves different suppliers and booking conditions, the policies below provide a general overview of our booking procedures, payment schedules, and cancellation guidelines.

Specific terms will always be confirmed at the time of booking.

1. Custom Journeys

Our tailor-made journeys are individually designed based on each traveler’s preferences, travel dates, and accommodation choices.

Booking Process

1.Submit an inquiry through our website or contact our team directly.

2.Our travel designers will prepare a customized itinerary proposal.

3.Once the itinerary is approved, a deposit is required to confirm the booking.

4.Our team will then proceed with securing hotels, transportation, and experiences.

Deposit

A 20–30% deposit of the total trip cost is typically required to confirm your booking and begin securing arrangements.

The exact deposit amount may vary depending on supplier requirements.

Final Payment

The remaining balance is generally due 60 days prior to departure.

For bookings made within 60 days of travel, full payment may be required at the time of confirmation.

Cancellation Policy

Due to the nature of tailor-made travel involving multiple suppliers such as hotels, transportation providers, and experience partners, cancellation policies may vary.

As a general guideline:

• More than 60 days before departure – partial refund may be available depending on supplier policies

• 30–60 days before departure – cancellation fees may apply

• Less than 30 days before departure – cancellation fees may reach up to 100% of the trip cost

Exact cancellation terms will always be provided in your booking confirmation.

2. Curated Experiences

Wind the Sails curates a selection of exceptional travel experiences, including luxury cruises, exclusive safari lodges, and unique expedition journeys operated by leading global partners.

Examples may include voyages, expeditions, or stays offered by brands such as Silversea, Singita, or the Ritz-Carlton Yacht Collection.

Reservation and Payment

Booking terms for curated experiences are determined primarily by the operating partner.

Typical requirements may include:

• a deposit at the time of booking

• staged payment schedules depending on the departure date

• full payment required several months prior to departure

Specific payment schedules will always be provided before confirmation.

Cancellation and Changes

Cancellation and change policies are governed by the terms of the respective operator.

These policies may include:

• non-refundable deposits

• escalating cancellation fees closer to departure

• limited flexibility for itinerary modifications

Travelers will receive the applicable supplier terms prior to confirming the booking.

Important Notes

Curated experiences are often capacity-limited and may involve strict booking conditions set by the operator.

Wind the Sails acts as a travel advisor and booking intermediary for these experiences and will assist clients in understanding the applicable policies before confirmation.

3. Luxury Hotel Reservations

Wind the Sails offers access to preferred rates and benefits at a curated collection of luxury hotels and resorts worldwide.

Payment Terms

Hotel payment policies vary depending on the rate type and property policy.

Typical arrangements include:

• Flexible rates – payment at hotel or cancellation allowed before a specified deadline

• Advance purchase rates – full prepayment required and typically non-refundable

• Special promotional rates – may have stricter cancellation terms

Cancellation Policy

Cancellation deadlines are determined by each hotel.

Common policies include:

• Free cancellation up to 24–72 hours before arrival

• Non-refundable rates for discounted or promotional bookings

The exact cancellation deadline will always be indicated in your booking confirmation.

4. Air Ticket Reservations

Wind the Sails provides international air ticketing services including standard published fares, negotiated fares, and mileage ticket arrangements.

Ticketing

Some airline fares require ticket issuance shortly after reservation in order to secure the fare.

Our team will advise you of the ticketing deadline when confirming your reservation.

Changes & Refunds

Air ticket changes and refunds are governed entirely by the fare rules set by the airline.

These may include:

• change fees

• fare differences

• non-refundable ticket conditions

Mileage tickets and special fares may have additional restrictions.

Our team will always explain the applicable fare rules prior to ticket issuance.

5. Changes to Confirmed Bookings

If you need to modify your travel arrangements after confirmation, we will do our best to accommodate your request.

However, changes may be subject to:

• supplier change fees

• fare differences

• availability of alternative arrangements

Additional costs may apply depending on supplier policies.

6. Payment Methods

We currently accept the following payment methods:

• Credit Card

• International Bank Transfer

• WeChat Pay

• Alipay

Payment instructions will be provided together with your booking confirmation.

7. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• trip cancellation or interruption

• medical emergencies

• travel delays

• baggage loss

Travel insurance helps protect against unforeseen circumstances that may affect your travel plans.

8. Booking Confirmation

All bookings are considered confirmed only after:

• required payment has been received

• reservations have been successfully secured with suppliers

• a booking confirmation has been issued by our team

Detailed travel documents will be provided prior to departure.

The policies outlined above serve as general guidelines. Specific terms may vary depending on suppliers and will always be confirmed at the time of booking.